Refund policy

At Fix My Dolphin, we want you to be completely satisfied with your purchase. Please review our return and refund policy below:

Return Window & Eligibility

14-Day Return Window: You have 14 days from the date of delivery to request a return.
Product Condition: Items must be unused, unopened, in their original packaging, and in saleable condition. Items that have been installed or used are excluded from returns.

How to Initiate a Return

To start a return, please contact our support team at admin@fixmydolphin.com.au or call us at 03 88390910 with your order number and reason for return.

Return Shipping & Fees

Change of Mind / Standard Returns: The buyer is responsible for return shipping costs. A 10% restocking fee applies to change-of-mind returns, and 90% of the original purchase price will be refunded upon inspection of the returned item.
Faulty, Damaged, or Incorrect Items: If an item arrives damaged, faulty, or incorrect, please contact us immediately. We will cover the return shipping costs and provide a full refund or replacement under our warranty process.

Refund Processing Time

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 3 to 7 business days.